Refund policy

Exchange, Return & Refund Policy

At Zelvyn, we strive to provide a fair and transparent post-purchase experience for all our customers. Since our products may be made especially for you after an order is placed, we request you to carefully review the policy below before placing your order.

Exchange Policy

We offer a one-time exchange on eligible products, subject to availability.

Size Exchange

Customers may request a size exchange within 7 days of delivery. The product must be unused, unworn, unwashed, and returned in its original condition with all tags and packaging intact.

Size exchanges are free of charge for the first exchange, subject to the eligibility criteria mentioned below.

Products Not Eligible for Exchange

The following products/orders are not eligible for exchange:

  • Products priced at ₹899 or below

  • Bundle orders valued at ₹3,499 or below

  • Products purchased during Black Friday, Diwali, clearance, or other promotional/discount sales

  • Mystery products

  • Gift cards

  • Clearance products

  • Freebies, promotional products, or products received free of charge

How to Request an Exchange

Exchange requests must be submitted through the official Zelvyn website within 7 days of delivery.

Exchange requests submitted only through email, social media, WhatsApp, or other communication channels may not be processed.

The returned product must be:

  • Unused and unworn

  • Unwashed

  • Free from stains, damage, perfume, or any other signs of use

  • Returned with original tags and packaging intact

If the returned product does not meet these conditions, Zelvyn reserves the right to reject the exchange request and return the product to the customer.

Return Policy

As our products may be made specifically against customer orders, we do not accept returns simply because the customer does not like the product or has changed their mind.

This includes, but is not limited to:

  • Change of mind

  • Personal taste or preference

  • Preference regarding fit or sizing, where the product received matches the ordered size

  • Minor differences in colour due to screen/display settings

  • Delivery delays caused by courier partners

Returns Are Accepted Only In The Following Cases:

A return request may be raised if:

  1. You received a damaged or defective product, or

  2. You received a wrong product/item.

Return requests must be raised within 7 days of delivery.

Proof Required

For damaged, defective, or incorrect products, customers may be required to upload clear photo/video evidence of the issue while submitting the return request through the Zelvyn website.

The product must be unused, unwashed, and returned in its original packaging with tags intact.

Zelvyn will review the submitted evidence before approving or rejecting the return request.

Refund Policy

If a return is approved after verification, the applicable refund will be processed according to the payment method and refund procedure used by Zelvyn.

Refund eligibility is subject to successful verification of the returned product and the reason for return.

Return-to-Origin (RTO) Orders

An order that is returned to origin (RTO) due to customer-related reasons may include:

  • Incorrect or incomplete shipping address

  • Customer unavailable to receive the order

  • Refusal to accept the shipment

  • Failure to respond to the courier partner

  • Failure to accept/reconfirm the order where confirmation is required

In such cases, the order will be treated as a customer-fault return.

The customer may be responsible for the applicable forward and return shipping/logistics charges incurred for the shipment.

If a refund is approved for an RTO order, applicable shipping and logistics charges may be deducted from the refundable order amount before the refund is initiated.

Important Note

Zelvyn reserves the right to review every exchange and return request individually and make the final decision based on the condition of the product, supporting evidence, and the applicable policy.

This policy applies only to orders placed through Zelvyn and may be updated from time to time.