Shipping policy

SHIPPING POLICY

At Zelvyn, we aim to process and deliver every order safely and on time.

ORDER PROCESSING

All orders are processed after the order is successfully placed. Since our products may be made especially for you, please allow 2–5 business days for order processing and production before dispatch.

SHIPPING & DELIVERY

Once your order has been dispatched, you will receive shipping/tracking details where available.

Estimated delivery time within India is generally 4–8 business days after dispatch. Delivery timelines may vary depending on your location, courier partner, weather conditions, holidays, or other circumstances beyond our control.

Please note that delivery timelines are estimates and are not guaranteed.

SHIPPING ADDRESS

Customers are responsible for providing accurate and complete shipping information at the time of placing an order.

Zelvyn will not be responsible for delays or additional shipping charges caused by incorrect, incomplete, or insufficient address details.

DELIVERY ATTEMPTS & RTO

If an order cannot be delivered because of customer-related reasons, including incorrect address, customer unavailability, refusal to accept the shipment, or failure to respond to the courier partner, the order may be returned to origin (RTO).

For RTO orders caused by customer-related reasons, applicable forward and return shipping/logistics charges may be deducted from any eligible refund.

DELIVERY DELAYS

Zelvyn is not responsible for delays caused by courier partners, natural events, strikes, public holidays, incorrect address information, or other circumstances beyond our reasonable control.

If your order appears to be delayed, please contact our customer support team with your order details and we will assist you in checking the shipment status.

DAMAGED PACKAGE

If your package appears damaged at the time of delivery, please take clear photographs or video of the package and product and contact us as soon as possible.

For damaged, defective, or incorrect products, please refer to our Return & Refund Policy.

CONTACT

For any shipping-related questions or concerns, please contact Zelvyn customer support through the contact details provided on our website.